Profile
A versatile and motivated professional with over 14 years of experience in leadership, customer service, and operations management, now blending that expertise with a growing command of web development, digital design, and IT principles. Adept at leading teams, navigating complexity, and solving problems with resilience and empathy. Proven ability to thrive in dynamic environments—whether optimizing workflows in a fast-paced retail setting or building responsive, elegant websites from the ground up. Equally comfortable mentoring a team, learning a new language (CSS or otherwise), or delivering a polished virtual presentation. Brings a strong sense of integrity, organization, and creative flair to every project.
Experience
Store Manager | Dollar General
February 2008 – October 2021 | Tennessee
- Organizational mastery – managed inventory prep, seasonal resets, and daily operations across departments
- Team leadership – trained, coached, and empowered staff while guiding store transitions and new manager onboarding
- Adaptability – navigated corporate policy changes, staffing pivots, and technology rollouts with confidence and clarity
- Crisis management – handled last-minute schedule gaps, emergencies, and high-pressure situations with grace
- Customer service excellence – delivered consistent, top-tier service while resolving conflicts and enhancing community rapport
- Visual merchandising – crafted compelling displays, reset shelves, and led promotional changeovers under tight deadlines
- Time & staff management – balanced labor demands with morale, scheduling, and performance accountability
- Hands-on problem solving – from troubleshooting printers to running registers and managing last-minute deliveries, I was the go-to problem-solver
- Integrity & grit – consistently delivered results through every season, challenge, and shift, earning trust up and down the chain
Dietary Aide | NHC Sumner
December 2018 – April 2020 | Gallatin, TN
- Coordinated with dietary staff and nurses to ensure timely, compliant meal delivery across units
- Created a checkout system allowing rotating medical personnel efficient access to secure meals
- Maintained kitchen sanitation, health standards, and support stations during peak hours
- Provided adaptable support with empathy and professionalism in a long-term care setting